Join us on this journey to provide solutions
that create superior customer experiences,
and grow your business.
A V-Agent is a virtual assistant (chatbot) that supports your users and
customers by answering their questions, 24 hours a day, 7 days a week.
What is a V-Agent ?
An intelligent, conversational, AI-powered, omnichannel solution
for the automation of next generation Customer Service, V-Agents are chatbots
always available 24 hours a day, 7 days a week on web, mobile and messaging platforms,
ensuring that your customers are always assisted.
It is important to accommodate the customers in a
professional manner, but even more, it is important to always provide
the desired service.
Endless queues, extenuating waits, or missed calls, lost emails, generate in the user
a perception of lack of attention to their needs.
Through V-Agent technologies, companies and organizations have the perfect tool
to optimize the management of the interactions on multiple channels.
The V-Agent can work side by side with human agents
in the management of calls workload, or can replace them by handling calls,
emails, SMS, Facebook Messenger conversation, and so on.
They represent a work force
that is always available, and at extremely low cost.
V-Agent also enables you to fully automate information requests
and dispositive actions. Reservations, reports, meter readings, information,
and more, are available to the user 24/7, without queues, 365 days a year.
Enhance human work
When human agents are in place, V-Agent helps to optimize the workload,
automatically solving multiple issues, and forwarding interactions to operators
only when needed.
Moreover, V-Agent technology can be used with
DataKnowl Contact, for maximum satisfaction.
Available 24/7. No waiting. Respond in real time.
Reduce customer support costs.
Call and email deflections of up to 50%.
Improves customer satisfaction.
Resolve problems immediately.
Some examples of
how your customers
can use the self-service
feature with V-Agent:
- Schedule an appointment
- Book a service (like pickup at home, repair interventions, ...)
- Check their balance, account, status...
- Buy goods or services
- Obtain and send the customer his self-read meter reading (water, gas, electricity,
- Notify the company about a problem, bad services and service interruption
- Check the status of orders, deliver and so on...
- Ask questions about your products and services
- ...and much much more
Contact + V-Agent
Combine the power of optimized human-based customer service, with self-service AI-based
by using V-Agent integrated in Contact.
- Route easy questions or operations to V-Agent, instead of human
- Free human agents from easy to solve, but time-consuming repetitive tasks,
and let them to focus
on complex issues that requires human intervention.
- Manage peak traffic, with dynamic options to route requests to
V-Agent on some conditions, like queue wait time, size and so on...
Combining Contact with V-Agent has endless possibilities. Contact us so we can provide
you with the best
solution for your use case.
Build bots that communicate with everyone in the world, with our REST API for every
application and platform.
Build a conversational, AI-powered, bot for your Facebook users. Deploy in a minute,
serving your users.
Build a conversational, AI-powered, bot for your users. Deploy in a minute, and start
serving your users on Telegram.
Build Extraordinary Relationships
By 2020, customer experience will overtake price and product as the key brand
differentiator. Chatbots are the disruptive technology that will change Customer
Start now for free! With V-Agent Starter Plan you can use V-Agent for free!
Start now >
Let us manage your V-Agents so you can stay focused on your business.
With V-Agent Managed Services, a team of experts can handle
V-Agent design, contents, configurations, optimizations, integrations
DataKnowl Managed Services manages the daily operations of your DataKnowl
services for you.